Shipping

Shipping Information

Welcome to Neo-Derm Clinics' Shipping Information page. We understand that getting your products to you quickly and safely is a top priority. Below you'll find all the details about our shipping policies, options, and procedures.

Shipping Options:

  • Standard Shipping: Our standard shipping option is available for all orders. Delivery typically takes 3-5 business days.
  • Express Shipping: Need your products faster? Choose express shipping at checkout for delivery within 1-2 business days.
  • International Shipping: We offer international shipping to select countries. Delivery times and costs vary based on location.
  • Need it Urgently? If you require your products even faster than our express shipping allows, please contact us before placing your order. We will do our best to accommodate your needs. Reach out to us at orders@neo-derm.co.uk, call us at 01614259600, or whatsapp us on +447742096889

Shipping Costs:

  • Shipping costs are calculated at checkout based on your location and the shipping method selected.
  • Free standard shipping on orders within the UK.

Order Processing:

  • Orders are processed within 1-2 business days.
  • You will receive a confirmation email with tracking information once your order has shipped.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to monitor your shipment's progress.

Returns and Exchanges:

  • We accept returns and exchanges within 14 days of purchase.
  • Products must be unused and in their original packaging.
  • To initiate a return or exchange, please contact our customer service team.

Customer Support: